Customer Support – Emergency Plumbing & Boiler Help in Burnley

Welcome to Gas Tech Plumbers Customer Support. This page is designed to help customers in Burnley deal with emergency plumbing and boiler problems safely, reduce damage, and understand exactly when to call a Gas Safe engineer.

If you are in immediate danger (smell gas, flooding near electrics, carbon monoxide alarm sounding), follow the emergency steps below immediately.

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Need Emergency Help in Burnley?

We provide fast customer support for:

• Emergency plumbing issues

• Boiler breakdowns

• No heating or hot water

• Leaks, pressure loss, and boiler faults

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📞 Main Office: 01282 914 044
📞 24/7 Emergency Line: 07475 978 821
📧 Email: contact@gastechplumbers.co.uk

If you smell gas, call the National Gas Emergency Service on 0800 111 999 first.

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Our Business Address

Gas Tech Plumbers
89 Casterton Avenue
Burnley
BB10 2PB

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Emergency Plumbing Support – What to Do First

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1️⃣ Turn Off the Water Supply

Locate your main stop tap and turn it clockwise to stop the water.

Common locations:

• Under the kitchen sink

• Hallway cupboard

• Near where the mains enters the property

If the issue is localised (toilet or sink), turn off the isolation valve instead.

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2️⃣ Protect Electricity

If water is near:

• Sockets

• Boiler electrics

• Consumer unit

Do not touch wet switches. Turn off power at the consumer unit if it is safe to do so.

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3️⃣ Contain the Leak

• Use towels, buckets, or containers

• Move furniture and valuables away

• Open windows if moisture is building​

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4️⃣ Call Our Emergency Plumbers in Burnley

Call us immediately for:

• Burst pipes

• Major leaks

• Overflowing toilets

• No water supply​

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📞 24/7 Emergency Line: 07475 978 821

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Emergency Boiler Support – Safety First

If You Smell Gas

1. Turn off the gas supply (if safe)

2. Open windows and doors

3. Do NOT use electrical switches or naked flames

4. Leave the property if the smell is strong

5. Call 0800 111 999

6. Then contact Gas Tech Plumbers for boiler repair

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If Your Carbon Monoxide Alarm Sounds

1. Open windows and doors

2. Turn off appliances

3. Leave the property

4. Call 0800 111 999

5. Contact our team for support

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Boiler Not Working? Safe Checks You Can Do

Check Thermostat & Controls

• Ensure thermostat is ON and set higher than room temperature

• Check timer/programmer settings

• Replace thermostat batteries if applicable

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Check Boiler Power

• Fused spur switched on

• No tripped breakers at the consumer unit

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Check Boiler Pressure (Most Common Issue)

• Normal pressure: 1.0 – 1.5 bar (cold)

• Low pressure may cause boiler lockout

        If confident:

• Use the filling loop to top up slowly to 1.2–1.5 bar

• Close valves firmly

⚠️ If unsure, stop and call us.

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Reset Boiler (ONCE ONLY)

• Press reset once

• If it locks out again, do not keep resetting

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Common Boiler Problems & What They Mean

No Heating or Hot Water

Possible causes:

• Low pressure

• Thermostat or programmer fault

• Sensor or valve issue

Hot Water Works but Heating Doesn’t

Possible causes:

• Diverter valve issue

• Thermostat or zone valve fault

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Boiler Keeps Losing Pressure

Possible causes:

• Small system leak

• Pressure relief valve issue

• Expansion vessel fault

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Boiler Leaking

• Turn boiler off

• Contain leak

• Call Gas Tech Plumbers immediately

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Loud Noises (Banging, Whistling, Kettling)

Possible causes:

• Limescale build-up

• Sludge in system

• Pump or circulation issues

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Boiler Repair Support – All Major Boiler Brands

Our Gas Safe engineers repair and service all leading boiler brands, including:

• Worcester Bosch

• Vaillant

• Ideal

• Baxi

• Glow-worm

• Viessmann

• Potterton

• Alpha

• Ferroli

• Ariston

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We work with combi, system, and conventional boilers across Burnley.

📌 When calling, please tell us:

1. Boiler brand and model

2. Fault code (if displayed)

3. Pressure reading

4. What happens when heating or hot water is requested

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Frozen Condensate Pipe (Very Common in Winter)

Symptoms: Boiler won’t fire during freezing weather.

What you can do safely:

• Locate the white plastic condensate pipe outside

• Gently warm with:

  • Warm towels

  • Hot water bottle

  • Warm (not boiling) water

⚠️ Do NOT use naked flames.

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Landlord & Lettings Customer Support (Burnley)

We support landlords with:

• CP12 / Gas Safety Certificates

• Boiler servicing

• Emergency tenant call-outs

Information needed:

• Property address

• Appliance list

• Tenant contact details

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Preventing Future Emergencies

We recommend:

• Annual boiler servicing

• Regular pressure checks

• Power flushing if radiators are cold at the bottom

• Smart heating controls

Preventative maintenance saves money and reduces breakdowns.

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Burnley Service Area

We provide customer support and emergency plumbing across Burnley, including:

• Burnley 

• Blackburn 

• Preston

• Bury

• Bolton

• Surrounding towns  

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Why Choose Gas Tech Plumbers in Burnley?

• Local Burnley-based engineers

• Gas Safe registered

• Fast emergency response

• Experience with all boiler brands

• Honest advice and clear pricing

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📞 Call Gas Tech Plumbers Customer Support

If you have:

• Burst pipes

• Boiler breakdown

• No heating or hot water

• Repeated boiler faults

• Leaks or pressure loss

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