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Privacy Policy

Last Updated: October 2025

1. Introduction

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Gas Tech Plumbers Ltd (“we”, “our”, or “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website, contact us, or use our plumbing, heating, and gas services.

We operate in Burnley, Lancashire, and serve customers across Nelson, Brierfield, Clitheroe, Barrowford, Blackburn, Preston, Bury, Manchester, and surrounding areas.

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2. Information We Collect

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 We may collect and process the following personal data:

  • Name, address, and contact details (phone number and email).

  • Details about your property, boiler, or plumbing system relevant to your service request.

  • Payment information for invoicing and billing purposes.

  • Communication records (emails, messages, and phone call notes).

  • Website usage data, including IP address and browser type (collected via cookies).

 

3. How We Use Your Information

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Your personal data is used to:

  • Provide and manage plumbing, heating, and gas services.

  • Respond to enquiries, bookings, and emergency call-outs.

  • Send invoices, receipts, and service reminders.

  • Improve our website and customer experience.

  • Comply with legal obligations (e.g., Gas Safe regulations and safety certificates).

We do not sell or share your personal data with third parties for marketing purposes.

4. Legal Basis for Processing

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We process your personal data based on one or more of the following:

  • Your consent (when submitting a web form or enquiry).

  • To fulfil a contract or service you have requested.

  • Legal or regulatory obligations (e.g., gas safety compliance).

  • Our legitimate business interests in providing professional plumbing and heating services.

5. Data Retention

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We retain your personal data only as long as necessary to provide our services, comply with legal requirements, or resolve disputes. Typically, service and invoice records are kept for 6 years as required by HMRC.

6. Data Security

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We take appropriate technical and organisational measures to protect your information from unauthorised access, loss, misuse, or alteration.

All data is stored securely on protected systems, and access is limited to authorised personnel only.

7. Your Rights

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Under UK GDPR, you have the right to:

  • Access the personal data we hold about you.

  • Request correction or deletion of your information.

  • Withdraw consent at any time (if applicable).

  • Object to or restrict processing.

  • Request data portability.

To exercise your rights, contact us using the details below.

8. Cookies

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Our website uses cookies to improve your browsing experience and to monitor website performance. You can disable cookies in your browser settings if you prefer.

9. Contact Us

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If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

Gas Tech Plumbers Ltd
Burnley, Lancashire, United Kingdom
Phone: 10282 914 044
Email: contact@gastechplumbers.co.uk

10. Changes to This Policy

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We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with the revised date.

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